Charlbury Medical Centre
Computer "outage" last Friday
The "outage" of computers world-wide, including in General Practice last Friday caused many problems, much frustration and disappointment for patients and staff.
Charlbury Medical Centre is now running normally, and asks patients whose appointments were cancelled on Friday to phone reception on 01608 811 680 to rebook their appointment.
During the outage, reception staff had no access to the list of patients with appointments on that day. They were also unable to access patient records and test results. They were unable to contact patients to cancel their appointments.
Everyone is sorry for the upset caused. CMC practice managers hope to put in place a system where should this happen again, a list of patients with appointments and their contact numbers will be known.
Prescriptions will be up to date by the end of today.
The medical centre thanks patients for their understanding and patience while services return to normal.
susan smith · Mon 22 Jul, 13:03 · Link