Charlbury Area Mobile Phone lobby group formed
Charlbury mobile phone users form action group
Mobile Phone users in the Charlbury area of Oxfordshire have formed an action group to lobby phone operators for better services. The lobby group, called CAMPUS ?" Charlbury Areas Mobile Phone Users - represents thousands of mobile phone users in the area and has had its first success.
O2, which had previously refused to offer compensation to customers who have lost service in the Charlbury area, are now offering their users a free month's line rental as they accept there are ongoing technical problems with the town's mobile phone service.
Local resident and founder of CAMPUS, Trevor Taylor, says "O2 accept many customers in the Charlbury area are without a mobile phone service many of whom have made formal complaints to O2.
O2 recognize their service has fallen below acceptable standards and are offering compensation. O2 is unable to say when engineers will revisit the site to correct faults nor can they say when the mast will be fully operational."
Charlbury has a population of around 3,000 and O2 and Vodafone, the two mobile phone providers affected, have many hundreds, perhaps thousands, of users in the affected area.
Trevor Taylor of CAMPUS, says "We are grateful to BBC Oxford for highlighting the problems being suffered by mobile phone users in the town and as a result of the radio, TV and online coverage O2 has taken notice and customers are now being compensated. Users must claim the month's line rental refund, it is not given automatically."
Trevor Taylor · Mon 3 Aug 2015, 13:43 · Link