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Broadband keeps going down

Steve Jones
👍

Thu 8 Sep 2022, 11:20 (last edited on Thu 8 Sep 2022, 11:53)

Christine, to get a technical log then you have to log in to the router via a web interface. If you have a BT Home Hub, then there are instructions on how to do so here. Routers from other ISPs will have equivalents.

On the Home Hub 6 the log is under "advanced settings" I believe. What I do is select WAN, download the log (which is a CSV file and opens in Excel) and then filter it for the disconnected messages. It's a quick and definitive way of getting the exact timing of the outages.

That looks a bit intimidating, but it's very quick to do if you or somebody around is reasonably good with computers. The following is a complete list of outages from my two routers (note that they are different models, so the message is slightly different). The problem started with the thunderstorm on 5th September at 22:14:58. Prior to that, the link had been up for 845,769 seconds, or about 10 days. There were several other failures close together late on the 5th, then just one on the 6th with 13 on the 7th and a further 7 so far today (8th), although most were overnight.

This might be useful information for those reporting faults.

09:17:20  08 Sep. dsl:VDSL Link Down: duration was 12956 seconds
05:40:15  08 Sep. dsl:VDSL Link Down: duration was 10844 seconds
02:38:31  08 Sep. dsl:VDSL Link Down: duration was 477 seconds
02:29:35  08 Sep. dsl:VDSL Link Down: duration was 2284 seconds
01:51:05  08 Sep. dsl:VDSL Link Down: duration was 1538 seconds
01:23:28  08 Sep. dsl:VDSL Link Down: duration was 1063 seconds
01:04:47  08 Sep. dsl:VDSL Link Down: duration was 5802 seconds
23:27:09  07 Sep. dsl:VDSL Link Down: duration was 8492 seconds
21:04:36  07 Sep. dsl:VDSL Link Down: duration was 3169 seconds
19:52:11 07 Sep. DSL Link Down: duration was 3134 seconds
18:59:13 07 Sep. DSL Link Down: duration was 2241 seconds
18:20:55 07 Sep. DSL Link Down: duration was 4714 seconds
17:01:28 07 Sep. DSL Link Down: duration was 281 seconds
16:54:59 07 Sep. DSL Link Down: duration was 3602 seconds
15:53:56 07 Sep. DSL Link Down: duration was 5075 seconds
14:27:26 07 Sep. DSL Link Down: duration was 8583 seconds
12:02:26 07 Sep. DSL Link Down: duration was 17537 seconds
07:09:08 07 Sep. DSL Link Down: duration was 12605 seconds
03:37:57 07 Sep. DSL Link Down: duration was 2547 seconds
02:53:25 07 Sep. DSL Link Down: duration was 56490 seconds
11:09:56 06 Sep. DSL Link Down: duration was 40382 seconds
23:55:41 05 Sep. DSL Link Down: duration was 367 seconds
23:46:23 05 Sep. DSL Link Down: duration was 47 seconds
23:42:17 05 Sep. DSL Link Down: duration was 41 seconds
23:24:12 05 Sep. DSL Link Down: duration was 190 seconds
23:19:41 05 Sep. DSL Link Down: duration was 20 seconds
23:17:03 05 Sep. DSL Link Down: duration was 82 seconds
23:12:19 05 Sep. DSL Link Down: duration was 16 seconds
22:14:58 05 Sep. DSL Link Down: duration was 845769 seconds
09:17:20  08 Sep. dsl:VDSL Link Down: duration was 12956 seconds
05:40:15  08 Sep. dsl:VDSL Link Down: duration was 10844 seconds
02:38:31  08 Sep. dsl:VDSL Link Down: duration was 477 seconds
02:29:35  08 Sep. dsl:VDSL Link Down: duration was 2284 seconds
01:51:05  08 Sep. dsl:VDSL Link Down: duration was 1538 seconds
01:23:28  08 Sep. dsl:VDSL Link Down: duration was 1063 seconds
01:04:47  08 Sep. dsl:VDSL Link Down: duration was 5802 seconds
23:27:09  07 Sep. dsl:VDSL Link Down: duration was 8492 seconds
21:04:36  07 Sep. dsl:VDSL Link Down: duration was 3169 seconds
19:52:11 07 Sep. DSL Link Down: duration was 3134 seconds
18:59:13 07 Sep. DSL Link Down: duration was 2241 seconds
18:20:55 07 Sep. DSL Link Down: duration was 4714 seconds
17:01:28 07 Sep. DSL Link Down: duration was 281 seconds
16:54:59 07 Sep. DSL Link Down: duration was 3602 seconds
15:53:56 07 Sep. DSL Link Down: duration was 5075 seconds
14:27:26 07 Sep. DSL Link Down: duration was 8583 seconds
12:02:26 07 Sep. DSL Link Down: duration was 17537 seconds
07:09:08 07 Sep. DSL Link Down: duration was 12605 seconds
03:37:57 07 Sep. DSL Link Down: duration was 2547 seconds
02:53:25 07 Sep. DSL Link Down: duration was 56490 seconds
11:09:56 06 Sep. DSL Link Down: duration was 40382 seconds
23:55:41 05 Sep. DSL Link Down: duration was 367 seconds
23:46:23 05 Sep. DSL Link Down: duration was 47 seconds
23:42:17 05 Sep. DSL Link Down: duration was 41 seconds
23:24:12 05 Sep. DSL Link Down: duration was 190 seconds
23:19:41 05 Sep. DSL Link Down: duration was 20 seconds
23:17:03 05 Sep. DSL Link Down: duration was 82 seconds
23:12:19 05 Sep. DSL Link Down: duration was 16 seconds
22:14:58 05 Sep. DSL Link Down: duration was 845769 seconds
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