ATM in Co-op

Fri 29 Nov 2024, 21:49 (last edited on Fri 29 Nov 2024, 21:50)

Sorry to hear that Stephen. Thankfully I'd only drawn out a tenner to pay for fish and chips but it wasn't to be! Fortunately it didn't get far enough to debit my account. 

My bank were amazing - new card was with me by Tuesday. What a pain to have to update everything because of a faulty ATM. When I get a chance I will give the bank a call and thank the bank for their amazing service. 

Wed 27 Nov 2024, 20:51

My card was eaten by the machine. But what was worse was that when I looked at my bank statement the hundred pounds that I’d wanted to take out but couldn’t had actually been debited on my account. So not only did I have to ring the bank for a new card I also had to ring them again to tell them the wretched ATM has stolen £100 from me. Just another example of how technology often makes life more miserable than helpful.

Tue 26 Nov 2024, 13:22

Spare a thought for the poor ATM machine 😆. I believe some machines are designed to hold a card if it believes it may be at risk of attack of some kind (as a protection for the customer), which could be the case with whatever fault had been triggered.

Tue 26 Nov 2024, 13:14

Also, it wasn't the bank that was the problem for Alex, but a card-eating machine and the stress that causes which, I imagine, is pretty unrelated to age or sensitivity. Thank you for the warning, Alex.  

Tue 26 Nov 2024, 12:52

That's a very sarcastic comment, Michael Flanagan!  Actually, it is 'oversensitive' people who have trouble with the internet and much prefer to deal with a human being.

Tue 26 Nov 2024, 07:56 (last edited on Tue 26 Nov 2024, 08:16)

This is a warning to all.

The ATM in the Charlbury Co-op (which is not owned by the Co-op) swallowed my card and wouldn’t give it back when I tried to draw out £10 on Sunday afternoon.

I phoned the company that own it and they eventually admitted it was a fault with their machine (it went offline after swallowing my card which suggests there may be an internet connection problem). No apology! 

I have had to ring my bank and get a new card (you would not believe the inconvenience it causes through no fault of my own. 

Until something is done about that ATM, use it at your peril! You have been warned! You don’t want to go through the stress I’ve been through, believe me!