Gigaclear

Sat 29 Jul 2023, 12:51

I've had Gigaclear from the start and not had any problems. It's the fastest speeds I've ever experienced. Big thumbs up from me.

Fri 28 Jul 2023, 18:19

That is interesting. I changed to Gigaclear a month ago and they came within a fortnight. The implementation went without a hitch although they asked me if I wanted to lead the line through a drainpipe which I thought a tad strange (I insisted they ran it alons a pre existing cable run). I wished to keep my residential number so did not cancel my existing service until a week after installation. Everything works fine and bradband speeds are great.  

Fri 28 Jul 2023, 08:20

I experienced similar with my recent set up, I guess that's why they advise you not to cancel your existing provider before set up is complete. We originally booked ours in January. We were given 10/3 ad our original installment date but the reality was that it didn't actually get up and running until Mid July. I made inquiries a few times and left a bad review on a fb group and then Seamus popped into my life and kept me updated constantly about progress, he was really helpful. Now up and running it's a great service and no more complaints from in-house teens about games stalling! Good luck with your connection, hoping you don't have to wait much longer.

Thu 27 Jul 2023, 13:01

Yep. I've had 3 experiences of getting Gigaclear installed. First was a lengthy delay which left us with no phone or internet for 2 months as we cancelled our contract with our previous supplier when they booked our connection in. Second time, I abandoned it totally in the end as they were so useless and just couldn't give me a realistic installation date 3 months after I signed up. Third time was a bit better, but the actual installation is a complete botch and we had to bury the cable in the front garden ourselves as their engineers just left it on the surface. Their facebook adverts are worth a look if you want an overview of their performance. The one thing I would say though, is that once set up and working, it is very reliable and the customer service is fine.

Thu 27 Jul 2023, 12:27

Be aware if you were thinking of using Gigaclear, you can expect a very long wait and lots of mistakes like forgetting to apply for a permit for pavement or not splitting a pod . Each time a mI signed up in March,  moved into our new house on April 23 and as of today we still don’t have functioning Wi-Fi. We’ve had a catalogue of mistakes made and appointments therefore failing. They told me they would come and sort things out on Wednesday. No one showed. When I complained I got a new date of August 14! They seem to be unable to recognise that when they make a mistake they should promptly rectify it within a few days. Not 3 weeks as I have suffered.  No recognition that they should treat it as urgent given their failure to turn up. That will be nearly 4 months. There is no sense of urgency or proper customer service. I am so disappointed as I would like to support them . I’ve heard others have had difficult issues with them as well. I’m gritting my teeth and hope it will come good. But it’s touch and go!